Request for consumer arbitration

¿Qué requisitos debo cumplir?

Acting as a consumer or user, which are considered to be natural or legal persons acting outside the scope of a business or professional activity, and not having lodged a complaint for the same facts before another Consumer Arbitration Board, before a judicial body or before another administrative body such as the Secretary of State for Telecommunications and the Information Society (SETSI).

¿Qué documentos necesito?

Fill out the application form and attach, if applicable, any document proving the relationship between the claimant and the claimant: Budget, invoices, guarantees,…

¿Qué plazo tengo para solicitarlo?

The civil statute of limitations applies, unless the public offer to submit to the arbitration system made by the company has set an ad hoc time limit.

Plazo de resolución:

• 90 calendar days from the date on which the arbitration procedure is agreed to begin (not from the filing of the application).

Notificaciones:

• Electronic notification by appearance, by means of a notice via the e-mail address included in the application. This notice shall not have the effect of a notification until the interested party accesses the content of the notification in the NOTI notification system.

Legislación aplicable:

• Law 60/2003, of 23 December, on Arbitration (BOE 26-12-2003)
• R.D. 231/2008 of 15 February, which regulates the Consumer Arbitration System (BOE 25-02-2008)
• Law 7/2017, of 2 November, on Alternative Dispute Resolution in consumer matters (BOE 4-11-2017)

Organismo:

Consejería / Centro Directivo:

• Consejería de Industria, Comercio y Empleo
• Dirección General de Comercio y Consumo

Órgano gestor:

Junta Arbitral de Consumo

Órgano que resuelve:

Junta Arbitral de Consumo

Información adicional:

Appeals:

• The decision of the chairman of the Consumer Arbitration Board on the admission or rejection of the request for arbitration in the cases provided for in article 2 of Royal Decree 231/2008, of 15 February, which regulates the Consumer Arbitration System, may be appealed before the Commission of the Consumer Arbitration Boards within 15 days of notification of the decision being challenged.
• The decision to reject an application that is unfounded or that does not affect the rights and legitimate economic interests of consumers and users puts an end to administrative proceedings.