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Procedure for adopting reactive measures to ensure the duty of product safety

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Procedure identification codes:

  • IAPA: 2659
  • SIA: 1813939

Purpose:

The adoption, immediately or upon request, of the necessary measures to restore or ensure health and safety in the case of unsafe products intended for the consumer.

WHO CAN APPLY FOR IT?

Interested parties in the procedure may submit allegations.

PLACE AND FORM OF PRESENTATION:

In person:

Electronic:

HOW DO I QUALIFY?

Be interested in the procedure in accordance with the provisions of article 4 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

What documents do I need?

Application on a standard form.

WHAT TIME DO I HAVE TO ASK?

The allegations must be submitted within the time limit granted for this purpose by the Agreement to initiate the procedure.

DEADLINE FOR RESOLUTION:

  • The deadline for resolving the procedure is SIX MONTHS from the agreement to initiate the procedure, unless the urgency of the procedure has been declared, in which case the deadline is reduced by half.

NOTIFICATIONS:

  • By Postal Mail at the address of the interested party.
  • Electronic notification by appearance, by means of a notice via the e-mail address included in the application. This notice shall not have the effect of a notification until the interested party accesses the content of the notification in the NOTI notification system. 

RESOURCES:

  • Appeal.

Download of type document PDFOpen a new window General information on administrative appeals (760 kbytes)

APPLICABLE LEGISLATION:

  • Royal Legislative Decree 1/2007, of 16 November which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 30-11-2007) 
  • Law 2/2015, of 4 March which approves the Consumer Statute of Castilla y León (BOE 27-03-2015)
  • Royal Decree 1801/2003, of 26 December on general product safety (BOE 10-01-2004)

Organisation:

Organisation responsible

MANAGING ORGAN:

Servicio de Vigilancia y Control de Consumo

ORGAN THAT RESOLVES:

Dirección General de Comercio y Consumo

Steps for electronic processing (online):

  1. Provide an  electronic certificate and  technical requirements.
  2. Access the processing, being able to make use of three possible different means, where appropriate::
    1. Through an Application: Authenticate (electronic certificate, DNIe, Cl@veFirma, Educa account, etc.), select the procedure, fill in the required fields and follow the instructions on the screen..
    2. By means of an Online PDF Form  ( Instructions for carrying out electronic procedures ) by opening the PDF directly with Adobe Acrobat Reader or saving it, filling in the required fields and sending through  Electronic Administration Application
    3. Via Web Form: Fill in the required fields for each section, click "Review" and make the appropriate corrections, if applicable, and then click on the electronic processing option ("Submit/Send/Save")..
  3. Check the , attach documentation, sign and electronically record all documentation..
  4. Download proof of presentation.

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Last updated: 26 de noviembre de 2024