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  • Procedure for adopting reactive measures to ensure the duty of product safety
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Procedure for adopting reactive measures to ensure the duty of product safety

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Procedure identification codes:

  • IAPA: 2659
  • SIA: 1813939

Purpose:

The adoption, immediately or upon request, of the necessary measures to restore or ensure health and safety in the case of unsafe products intended for the consumer.

WHO CAN APPLY FOR IT?

Interested parties in the procedure may submit allegations.

PLACE AND FORM OF PRESENTATION:

In person:

Electronic:

HOW DO I QUALIFY?

Be interested in the procedure in accordance with the provisions of article 4 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

What documents do I need?

Application on a standard form.

WHAT TIME DO I HAVE TO ASK?

The allegations must be submitted within the time limit granted for this purpose by the Agreement to initiate the procedure.

DEADLINE FOR RESOLUTION::

  • The deadline for resolving the procedure is SIX MONTHS from the agreement to initiate the procedure, unless the urgency of the procedure has been declared, in which case the deadline is reduced by half.

NOTIFICATIONS:

  • By Postal Mail at the address of the interested party.
  • Electronic notification by appearance, by means of a notice via the e-mail address included in the application. This notice shall not have the effect of a notification until the interested party accesses the content of the notification in the NOTI notification system. 

RESOURCES::

  • Alzada.

Download of type document PDFOpen a new window Información general sobre recursos administrativos (760 kbytes)

APPLICABLE LEGISLATION:

  • Royal Legislative Decree 1/2007, of 16 November which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 30-11-2007) 
  • Law 2/2015, of 4 March which approves the Consumer Statute of Castilla y León (BOE 27-03-2015)
  • Royal Decree 1801/2003, of 26 December on general product safety (BOE 10-01-2004)

Organisation:

Organisation responsible

MANAGING ORGAN:

Servicio de Vigilancia y Control de Consumo

ORGAN THAT RESOLVES:

Dirección General de Comercio y Consumo

Steps for electronic processing (online):

  1. Disponer de certificado electrónico y comprobar requisitos técnicos.
  2. Acceder a la tramitación, pudiendo en su caso hacer uso de tres posibles medios distintos:
    1. A través de una Aplicación: Autenticarse (certificado electrónico,  DNIe, Cl@veFirma, cuenta Educa, etc.),  seleccionar trámite, cumplimentar campos requeridos y seguir las indicaciones que se muestren en pantalla.
    2. Mediante un Formulario Online PDF ( Instrucciones para realizar tramitaciones electrónicas ) abriendo el PDF directamente con Adobe Acrobat Reader o guardándolo, cumplimentar campos requeridos y enviar a través de la Aplicación de Administración Electrónica
    3. Mediante Formulario Web: Cumplimentar campos requeridos de cada apartado, pulsar “Revisar” y realizar las correcciones oportunas, en su caso, y tras ello pulsar sobre la opción de tramitación electrónica (“Presentar/Enviar/Guardar”).
  3. Comprobar la solicitud, anexar documentación, firmar y registrar electrónicamente toda la documentación.
  4. Descargar justificante de presentación.

 

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Last updated: 26 de noviembre de 2023